Finn platform
Free-form mode
Free-form mode — a Finn that operates without a workflow, driven by identity + guardrails + knowledge base. Default mode.
Related terms
Action nodea node in a Workflow that performs a side effect (book calendar, call webhook, transfer call). See Workflows.Active calla call currently in progress. Visible in real time on Live Deployments.Ask nodea Workflow node that asks the caller a question and stores the answer in a variable. See Workflows.Audiencea list of contacts a Finn can call (or be expected to handle on inbound). Comes from CSV upload or CRM sync. See Audience.
See Free-form mode in a real call.
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