Voice AI
AI receptionist
Also called: virtual AI receptionist
An AI receptionist is an AI voice agent that answers your inbound phone calls around the clock — greeting callers, answering common questions from your knowledge base, booking appointments, and routing or transferring to the right person.
It replaces the missed-call problem: every call is answered instantly, in the caller's language, without a front desk to staff. Common in healthcare, clinics, salons, hospitality and professional services.
A good AI receptionist verifies details, checks a live calendar, and warm-transfers to a human when the situation needs one.
See it in the product
Related terms
AI voice agentSoftware that makes and answers phone calls with a natural voice — understanding the caller, taking action, and handing off to a human when needed.Virtual receptionistA remote or automated service that answers calls on a business's behalf. Modern virtual receptionists are AI voice agents rather than human call centers.Inbound callingCalls that come in to a business. For AI voice agents, inbound means answering, understanding and resolving calls customers place to you.Call routingDirecting an incoming call to the right destination — person, team, or queue — based on rules, caller input, or what the AI agent understands.
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