Compliance
TCPA complianceTCPA
TCPA compliance means following the US Telephone Consumer Protection Act, which governs automated and prerecorded calls and texts: it requires prior consent, restricts calling hours, mandates easy opt-out, and requires identifying the caller.
For AI voice agents, TCPA touches consent capture, honoring do-not-call requests in real time, and clear disclosure. Non-compliance carries per-call penalties, so outbound platforms build these controls in. (This is general information, not legal advice.)
Related terms
Do Not CallA registry of numbers that have opted out of telemarketing calls. Outbound voice agents must scrub against DNC lists to stay compliant.Outbound callingCalls a business places out to customers or leads — reminders, sales, collections, follow-ups. AI voice agents run outbound at scale, concurrently.
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