Voice AI
Virtual receptionist
A virtual receptionist is a service that answers a business's calls without an on-site front desk. Historically a remote human answering service; today, increasingly an AI voice agent that handles calls automatically, 24/7.
The AI version removes per-call human cost and wait times: it answers every call at once, never takes a break, and books straight into your calendar. It escalates to a human only when needed.
See it in the product
Related terms
AI receptionistAn AI voice agent that answers inbound calls 24/7 — greeting callers, booking appointments, answering questions, and routing to the right person.AI voice agentSoftware that makes and answers phone calls with a natural voice — understanding the caller, taking action, and handing off to a human when needed.Inbound callingCalls that come in to a business. For AI voice agents, inbound means answering, understanding and resolving calls customers place to you.
See Virtual receptionist in a real call.
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