Telephony
Inbound calling
Also called: inbound calls
Inbound calling refers to phone calls that come *in* to a business from customers. For a voice agent, handling inbound means answering every call instantly, understanding what the caller wants, and resolving it — booking, answering, or routing.
Inbound is the receptionist/support motion. Its opposite is outbound calling. Strong platforms treat both as first-class rather than specializing in only one.
See it in the product
Related terms
Outbound callingCalls a business places out to customers or leads — reminders, sales, collections, follow-ups. AI voice agents run outbound at scale, concurrently.AI receptionistAn AI voice agent that answers inbound calls 24/7 — greeting callers, booking appointments, answering questions, and routing to the right person.Call routingDirecting an incoming call to the right destination — person, team, or queue — based on rules, caller input, or what the AI agent understands.Call deflectionResolving a customer's need without a human agent — the share of calls an AI agent handles end to end. A core ROI metric for voice AI.
See Inbound calling in a real call.
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