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Voice AI

Conversational AI

Conversational AI is technology that lets software understand and respond in natural human language — spoken or typed — and hold a back-and-forth conversation. It powers chatbots, virtual assistants, and voice agents.

Conversational AI combines natural language understanding (what the person means), a language model (what to say or do next), and dialogue management (keeping context across turns). For voice, it adds speech-to-text and text-to-speech so the whole thing works on a live call.

The recent leap is open, unscripted conversation: modern conversational AI improvises within guardrails instead of following a rigid decision tree.

See it in the product

What is conversational AI? (guide) The Finn platform

Related terms

AI voice agentSoftware that makes and answers phone calls with a natural voice — understanding the caller, taking action, and handing off to a human when needed.Voice AIArtificial intelligence applied to spoken language — recognizing speech, understanding intent, and responding with a synthetic voice in real time.ChatbotSoftware that holds a text conversation, usually on a website or app. A chatbot is one form of conversational AI; a voice agent is its phone counterpart.Large language modelAn AI model trained on vast text that generates and understands language. LLMs are the reasoning engine inside modern conversational and voice AI.

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