General Terms and Conditions for the Use of Finn Software

a. AIforge Tech Private Limited, registered under CIN U62099RJ2025PTC099494, with its registered address at D-253, Kardhani Govindpura, Kalwar Road, Jaipur, Rajasthan – 302012, India ("Finn").

b. Finn operates a platform that enables customers of Finn ("Users") to deploy AI agents ("Agents") for automating interactions with Users' own customers and contacts ("End Customers") — the platform and Agents together, the "Software" — and offers the Software and the services specified on hirefinn.ai as a subscription ("Subscription").

c. These general terms and conditions ("GTC", also referred to as the "Terms of Service") govern the business relationship between Finn and the User.

d. Finn provides its services exclusively to business entities (entrepreneurs/corporations) and not to individual consumers.

e. Deviating, opposing or supplementary general terms and conditions of Users shall only become integral components of the contractual relationship if Finn agrees to their validity in writing (including email).

a. Finn provides the Software to the User as software-as-a-service ("SaaS"), meaning that the Software is operated by Finn in a managed cloud-hosted environment and accessed by the User via hirefinn.ai (the "Website").

b. To access the Software and additional services, the User must create an account on the Website by registering online with an email address and choosing a password. By registering, the User agrees to these GTC.

a. Finn offers the following plan structures: (i) Direct Use — Software for the User's own operations; (ii) Reselling — Software for reselling to End Customers under Finn's branding; (iii) White Labeling — Software for reselling under the User's own branding and look-and-feel.

b. Subscriptions operate on base tiers (Starter, Pro, Growth, Enterprise) and carry monthly usage limits ("Usage Limit") billed dynamically (per minute). Unused minutes do not roll over. Excess usage incurs additional fees per the Plan.

a. Subscription Plans and fees displayed on hirefinn.ai are an invitation to make an offer, not a binding offer by Finn.

b. The User submits a binding offer by selecting a Plan, providing billing details, and payment information.

c. Finn confirms acceptance by email; the Agreement is concluded when Finn's acceptance email is received. A confirmation of receipt alone does not constitute acceptance.

d. All processing and communications occur automatically via email; the User must ensure their email address is correct and can receive messages.

a. Applies if the Subscription includes Direct Use.

b. Finn grants the User a non-exclusive, non-transferable, non-sublicensable license to use the Software as specified in the Plan.

c. The User is responsible for all actions taken by their registered Authorized Users (employees/team members).

d. The User may not alter or remove any of Finn’s copyright, logo, trademark, or proprietary notices.

a. Input: All data, content, or materials provided by Users or End Customers.

b. Output: All data or materials generated by the Software.

c. The User is responsible for the legality and rights to Input.

d. AI Hallucination & Verbal Liability: The User acknowledges that AI models can be unpredictable. The User assumes full and sole liability for all communications (verbal, written, or digital) executed by their Agents. All Agent outputs are legally deemed to be communications made directly by the User.

e. Finn is not liable for inaccurate information, unauthorized advice (e.g., medical or financial), or unscripted dialogue generated by the Agent during live interactions.

f. Finn has no obligation to review Input/Output. Retention and deletion of Input/Output are governed by the User's configured retention settings and the Data Processing Addendum (default 90 days); Finn does not delete them earlier at its own discretion.

g. Indemnity for claims arising from Input or Output is governed by the Indemnification and Limitation of Liability section below.

a. Regulatory Compliance: The User must comply with all regional and industry-specific regulations regarding telemarketing, data privacy, and communications (e.g., TRAI in India, TCPA/HIPAA/FDCPA in the US, GDPR).

b. Prohibited Conduct: The User is strictly prohibited from unauthorized sharing, infringing content, malware, security interference, reverse engineering, and circumvention of Usage Limits. The User is strictly prohibited from using the Software for fraudulent calls, robocalling violations, cyberbullying, harassment, or providing unauthorized medical, legal, or financial advice.

c. Complaint Resolution: The User is 100% responsible for resolving third-party complaints (e.g., spam, harassment). Finn will forward complaints and may suspend accounts pending resolution.

d. Account Security: The User must protect account credentials, use MFA, and administer Authorized Users and End Customers responsibly. Immediately deactivate or secure compromised accounts upon notice.

e. Breaches threatening Software security may lead to suspension or termination.

f. User-to-Authorized User and End Customer agreements must be at least as strict as these GTC.

g. The Finn Consent & Legal Guidance Policy, published at hirefinn.ai/compliance, is hereby incorporated into and forms an integral part of these GTC, including its requirements to produce consent artifacts upon regulatory complaint and its suspension and forfeiture consequences for regulatory violations. In the event of a conflict between that policy and these GTC, these GTC prevail. Finn may update that policy in accordance with the Amendments clause below.

a. The User agrees to pay Subscription Fees and usage-based overages (per minute) as outlined in their Plan.

b. Payment methods include credit card or third-party providers (their terms apply).

c. Late payment (5 days overdue) allows Finn to suspend or terminate services after notice.

d. All fees exclude taxes; the User is responsible for applicable Taxes.

e. Finn may adjust fees with three months' notice; the User may object, in which case the Agreement ends at term's end.

f. Dispute Window: Any billing disputes or requests for refunds/credits must be submitted in writing within 7 days of the invoice date. Failure to dispute within this window constitutes full acceptance of the charges.

a. Trial subscriptions are free for the period specified in the Plan.

b. Trials convert automatically to paid subscriptions unless terminated before expiry.

c. Upgrades take effect immediately; downgrades apply from the next Renewal Term (as defined in Term and Termination below), with fee adjustments.

a. Applies if the Subscription includes Reselling.

b. To resell, the User enters into End Customer Agreements in its own name and for its own account; End Customers have no contract with Finn.

c. The User must impose identical obligations on End Customers as under these GTC.

d. The User is liable for End Customers' statutory or contractual breaches as if its own.

e. Finn grants a non-exclusive, non-transferable right to resell per the Plan; subaccounts count toward the User's Usage Limit.

f. The User sets End Customer pricing and is not granted exclusivity.

g. Reselling must use Finn's brand.

h. The User bears all representations, warranties, marketing, and support responsibilities toward End Customers.

i. The User must not use Finn's trademarks or logos without prior written consent.

a. Applies if the Subscription includes White Labeling, supplementing the Direct Use License.

b. Finn grants a non-exclusive, non-transferable right to White Label per the Plan.

c. The User customizes the Software's appearance as specified.

d. The User sets End Customer pricing under its own brand.

a. Finn warrants the Software's functionalities as specified in the Plan.

b. All other warranties are disclaimed to the fullest extent permitted by law.

c. Warranties are limited to those expressly stated in this Agreement.

d. Finn aims for 24/7 availability, excluding planned downtime and force-majeure events.

e. Finn may introduce updates, upgrades, and new features to improve the Software.

a. Finn may enable use of third-party products ("Third Party Applications") per the Plan.

b. Finn provides API keys under its agreements; applicable Third Party Terms apply to Users.

c. In conflicts, these GTC prevail.

d. Finn does not warrant or support non-listed Third Party Applications.

a. "IP Rights" covers all trademarks, patents, copyrights, designs, trade secrets, and related rights worldwide.

b. Finn retains all rights in the Software, services, and documentation.

c. The User grants Finn a non-exclusive, non-transferable right to use Input for service provision.

d. Finn does not use User Input or Output to train, retrain, or fine-tune any AI model; such data is processed solely to provide the service, as set out in the Data Processing Addendum.

e. Unless agreed otherwise, Users own their Input and Output.

f. Third Party Application providers retain their IP Rights.

g. Feedback is freely exploitable by Finn without compensation.

a. "Confidential Information" is any marked or inherently confidential material disclosed by either party.

b. Parties use Confidential Information only to perform the Agreement.

c. Disclosure to third parties requires confidentiality obligations.

d. Receiving parties must destroy or delete all Confidential Information upon Agreement termination, except as legally required.

e. Obligations survive for three years post-termination.

a. To the extent Finn processes personal data on the User's behalf in providing the Services, that processing is governed by the Finn Data Processing Addendum ("DPA"), published at hirefinn.ai/dpa, which is hereby incorporated into and forms an integral part of this Agreement.

b. The DPA includes the Standard Contractual Clauses (governed by the law of Ireland) and, where applicable, the UK International Data Transfer Addendum, which apply where personal data is transferred outside the EEA, the United Kingdom, or Switzerland.

c. By entering into this Agreement, the User and Finn agree to the DPA, including those Clauses, without the need for a separate signature. A countersigned copy of the DPA is available on request at [email protected].

a. Indemnification: The User shall indemnify, defend, and hold Finn harmless against third-party claims, and any resulting losses, damages, and reasonable costs, arising from the User's use of the Services in violation of applicable law or this Agreement — including violations of telemarketing, robocall, or consent laws, the User's Input or audience data, data breaches caused by the User, or claims of harassment. This indemnity covers third-party claims and regulatory penalties arising from the User's conduct; it does not extend to penalties imposed on Finn for Finn's own conduct, and does not apply to the extent a claim is caused by Finn's own fraud, wilful misconduct, or gross negligence, or concerns liability that cannot be excluded under applicable law.

b. Limitation of Liability: Finn's total aggregate liability arising out of or in connection with this Agreement is limited to the Subscription Fees paid by the User in the three (3) months preceding the event giving rise to the claim. Nothing in this Agreement limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud, wilful misconduct, or gross negligence.

c. All other liability is excluded except mandatory statutory liability (e.g., personal injury).

a. The Agreement's Initial Term is as specified in the Plan; it renews automatically for Renewal Terms.

b. Either party may terminate with three months' notice.

c. Termination for cause is possible on 30 days' notice for uncured material breaches or immediately for insolvency.

d. Finn may terminate without notice for the User's data protection or Indemnification obligations breaches.

e. Trials may be ended at any time before expiry without notice.

a. Finn may amend the GTC for legal, security, or product-development reasons.

b. Users receive at least two weeks' notice and may object within two weeks; silence equals acceptance.

a. Neither party may assign the Agreement without the other's consent.

b. The Agreement is governed by the laws of India, excluding conflict-of-law rules and the CISG.

c. Dispute Resolution: Any dispute, controversy, or claim arising out of or in connection with the Agreement, including its existence, validity, breach, or termination, shall be finally resolved by arbitration administered by the Mumbai Centre for International Arbitration (MCIA) in accordance with its Arbitration Rules in force when the arbitration commences. The tribunal shall consist of a sole arbitrator appointed under those Rules; the seat of arbitration shall be Mumbai, India; the language of the arbitration shall be English; and the award shall be final and binding on the parties. Notwithstanding the foregoing: (i) either party may seek interim or injunctive relief from the courts at Jaipur, Rajasthan (including under Section 9 of the Arbitration and Conciliation Act, 1996), which retain exclusive jurisdiction over such relief; and (ii) claims where the total amount in dispute does not exceed INR 500,000 (or its equivalent) may, at the claimant's election, be brought before the courts at Jaipur, which shall have exclusive jurisdiction over such claims.

d. For inquiries under the Digital Services Act, contact [email protected].

e. Legal inquiries can be directed to [email protected].

f. Force Majeure: Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, telecom or power failures, and failures of upstream cloud, telephony, or model providers, provided the affected party notifies the other and resumes performance as soon as reasonably possible.

g. Severability: If any provision of these GTC is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be replaced by a valid provision that most closely reflects its commercial intent.

h. Entire Agreement: These GTC, together with the documents they incorporate (including the Data Processing Addendum and the Consent & Legal Guidance Policy), constitute the entire agreement between the parties regarding their subject matter and supersede all prior agreements and understandings.

i. Waiver: A party's failure or delay in enforcing any provision is not a waiver of that provision or of any other right.

j. Notices: Notices under the Agreement are given by email — to the User at the account owner's registered email address, and to Finn at [email protected] — and are deemed received on the business day after sending.

k. Survival: Provisions that by their nature should survive termination — including Confidentiality, Intellectual Property Rights, Indemnification and Limitation of Liability, and accrued payment obligations — survive termination of the Agreement.