Refund and Cancellation Policy

How billing works

Finn is operated by AIforge Tech Private Limited (“Finn”). You pay for what you use from a prepaid wallet, at the rates of your plan shown in your dashboard or on hirefinn.ai/pricing: AI voice agent usage (billed per second), AI chat agent messages (Finn’s per-message fee plus the language-model cost), Rep Parallel Dialer usage, phone numbers you rent through Finn, and any add-ons. Subscription plans with fixed fees are available only under a signed memorandum of understanding or custom contract; refunds for those follow that contract where it differs from this policy.

Cancellation

Either party may terminate on the notice period stated in the Terms of Service. When your account closes, phone numbers you rented through Finn stay with you until the end of their current monthly rental period (or until you release them), and Finn’s access to your WhatsApp Business Account ends.

What we refund

We refund or credit charges made in error — for example a duplicate charge, or usage you did not incur. Send your request in writing to [email protected] within 7 days of the charge or invoice date, as set out in the Terms of Service. Approved refunds are processed to the original payment method within ten (10) business days of approval.

We also refund unused paid wallet credit if Finn closes your account without cause or stops offering the Services. Free and promotional credits are not refunded.

What we don't refund

• Usage already incurred: AI call usage, AI chat messages and Dialer usage, including calls that reach voicemail.
• Unused wallet credit when you close your account, or when Finn closes it for a breach of the Terms of Service or the Consent & Legal Guidance Policy. Free, promotional or sign-up credits have no cash value.
• Phone-number rent for a month that has already started, including when you release the number early.
• Amounts forfeited under the suspension provisions of our Consent & Legal Guidance Policy, including when Meta, a carrier or a regulator suspends your number, account or registration because of your traffic.
• Third-party fees. WhatsApp fees are charged by Meta to your WhatsApp Business Account; Finn does not collect them and cannot refund them, so contact Meta about them. Charges on a carrier or SMS account you connect are billed by that provider. Where Finn passes through a third-party fee — for example carrier messaging charges, or US 10DLC or India DLT registration and vetting fees — it cannot be refunded once paid to the third party, even if a registration is rejected.

Payment providers

Purchases processed by Lemon Squeezy as merchant of record are also subject to Lemon Squeezy’s refund terms.

Contact Information

For any cancellation or refund requests, please contact us at [email protected].