Communication Terms

SMS / Text Messaging Terms

Program. Finn by AIforge Tech sends text messages, by SMS or WhatsApp, about demos you book with us, your Finn account, and support conversations. We don't send marketing texts.

How you opt in. On our Book a demo form, after you type a phone number, tick “Text me (SMS/WhatsApp)”. The box is optional, never pre-ticked, and not required to book. Consent is not a condition of any purchase. If you text us first, we’ll reply to that conversation.

Message frequency. Msg frequency varies.

Costs. Msg & data rates may apply. Check your mobile plan for details.

Stop anytime. Reply STOP to any text to opt out. We’ll send one message confirming you’re unsubscribed, and then no more texts unless you opt in again. Replying STOP to our SMS also stops our WhatsApp messages, and replying STOP on WhatsApp also stops our SMS.

Help. Reply HELP for help, or email [email protected].

India. Texts to Indian numbers are sent only after the required DLT registration under TRAI rules, and we respect India's national Do Not Disturb (NCPR) preferences for promotional texts and calls.

Carriers. Carriers are not liable for delayed or undelivered messages.

Your mobile number is never sold or shared for marketing. We do not sell, rent or share mobile numbers or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with the service providers that deliver our messages (for example, telecom carriers), and only to deliver them. See our Privacy Policy.

Records of your choice. We keep a record of your consent (what you agreed to, when, and the wording you saw) for 4 years after the last call or text to your number, so we can prove it. If you opt out, your number stays on our opt-out list indefinitely, holding only the number and the date, so we don't text you again.

AI replies. Some replies may be written by an AI agent, which tells you it is an AI.

Voice Calls

Who calls. A member of our team may call you about a demo you booked. Finn’s AI voice agent calls you only if you ticked “Call me (incl. AI agent)” on our Book a demo form, or if you called us first. The box is optional and not required to book.

Business contacts. If we reach out to you as a business contact (see our Privacy Policy), any call comes from a person on our team. We don’t send these contacts automated texts or AI voice calls without their consent.

AI disclosure. Our AI agent tells you it is an AI.

Recording. Calls may be recorded and transcribed for quality, to coach our staff, and to write the call summary. We don't use recordings to train AI models. We tell you at the start of the call when it is recorded. If you don't want the call recorded, you can end it at any time.

Calling hours. We call only between 8 am and 9 pm in your local time, or within shorter hours where local law requires.

Stop calls. Say “stop calling” or “do not call” on any call, or email [email protected], and we add your number to our do-not-call list. We keep that list indefinitely, holding only the number and the date.

India. For promotional calls to Indian numbers, we respect India's national Do Not Disturb (NCPR) preferences.

WhatsApp

If you ticked our “Text me” box, we may send messages about your demo and account on WhatsApp instead of SMS. When you message us, or a business that uses Finn, on WhatsApp, your phone number, WhatsApp profile name and messages are used to reply to you. Replies may come from an AI agent, which tells you it is an AI, or from a person.

More than 24 hours after your last message, only message templates approved by WhatsApp can be sent.

Reply STOP to stop WhatsApp messages from Finn; this also stops our SMS. You can also block the number at any time. To stop messages from a business that uses Finn, tell that business or block its number.

WhatsApp is run by Meta, which also processes your messages under WhatsApp’s terms. How we handle data we receive from Meta, and how to delete it, is in our Privacy Policy.

Website Chat

Chat on hirefinn.ai runs on Intercom and on Finn's own chat widget. Chat on our website, or on a business's website that uses Finn, may be answered by an AI agent, which tells you it is an AI, or by a person.

We keep chat history so the conversation can continue and the team can follow up. Chat conversations are kept for 24 months by default, or for the period each business sets in its workspace, and are deleted when that period ends. Details are in our Privacy Policy.

Email

By booking a demo or signing up, you agree Finn may email you about your demo or account and send occasional product updates. Unsubscribe anytime. Service emails about your account, security, billing or a booking are sent as needed.

Every product-update email has an unsubscribe link, or you can unsubscribe at hirefinn.ai/marketing/unsubscribe or by emailing [email protected].

We may also email business contacts about Finn as part of our business-to-business outreach. Every such email has an unsubscribe link.

After you unsubscribe, we keep only your email address and the date on our suppression list, indefinitely, so we don't email you again.

Businesses Using Finn

Businesses use Finn to call and message their own customers. When a business contacts you through Finn, that business is responsible for getting your consent and following calling and messaging rules, and its own privacy policy applies. If a business keeps contacting you through Finn after you opted out, tell us at [email protected].

If you are a business using Finn, you must follow the laws and the carrier, TRAI and WhatsApp rules that apply to your calls and messages, as set out in our Terms of Service and our Consent & Legal Guidance Policy.

Contact

AIforge Tech Private Limited (CIN U62099RJ2025PTC099494), D-253, Kardhani Govindpura, Kalwar Road, Jaipur, Rajasthan - 302012, India.

Support: [email protected] · Privacy and grievances: [email protected]

We may update these terms; the date at the top shows the latest version.