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Field Notes

Blog.

Latest news, product updates, and field guides from the Finn team.

105 posts · page 5 of 9

Whisper vs Deepgram 2025: STT for Voice Agents

Whisper vs Deepgram 2025: STT for Voice Agents

A vendor-neutral 2025 benchmark of Whisper vs Deepgram for production voice agents: streaming latency, telephony WER, endpointing, and true self-hosted cost.

July 26, 2026

How to Build an AI Chatbot That Survives Production (2026)

How to Build an AI Chatbot That Survives Production (2026)

No-code chatbot tutorials stop at the sandbox. A voice-first guide to telephony, latency, grounding, escalation, PII and eval.

July 26, 2026

Cloud Contact Center Software: What It Takes

Cloud Contact Center Software: What It Takes

I've spent a lot of time in the weeds of call center technology—debugging SIP handshakes at 2am, watching agents toggle between four different browser…

July 26, 2026

Best AI Chatbot Platform in 2026: A Voice-First Guide

Best AI Chatbot Platform in 2026: A Voice-First Guide

Most 'best AI chatbot platform' lists ignore voice. Here's how Ada, Intercom, and voice-first AI agents actually compare for real support teams.

July 26, 2026

AI Receptionist for Business: Capture Every Missed Call

AI Receptionist for Business: Capture Every Missed Call

An AI receptionist answers, qualifies, quotes, and books on the same call. See the lead-loss math and how to turn after-hours calls into jobs.

July 26, 2026

AI for Insurance Agents: Closing the Follow-Up Gap

AI for Insurance Agents: Closing the Follow-Up Gap

AI for insurance agents is mostly about follow-up: qualifying inbound quote requests, chasing renewals, and reaching a lead before a competitor does.

July 26, 2026

Google Speech-to-Text API: The 2026 Builder's Guide

Google Speech-to-Text API: The 2026 Builder's Guide

Ship with the Google Speech-to-Text API: 2026 pricing, Python + REST quickstart, streaming latency, and how it stacks up vs Whisper, Deepgram & AssemblyAI.

July 26, 2026

Voiceflow Alternatives for Production Voice Agents

Voiceflow Alternatives for Production Voice Agents

If you're searching for Voiceflow alternatives, you probably didn't start there. You started inside Voiceflow — building a flow, demoing it, getting a…

July 26, 2026

Voice AI Alternatives for Customer Service (2026)

Voice AI Alternatives for Customer Service (2026)

Search "best conversational AI for customer service" and every listicle looks the same: a grid of chat widgets. Yellow.ai. LivePerson. Ada. Intercom Fin.…

July 26, 2026

ACW and out-of-call agent state guide for hirefinn.ai

ACW and out-of-call agent state guide for hirefinn.ai

That gap is where a surprising amount of your labor budget quietly disappears. Every out-of-call minute is paid time that produces no conversation, no…

July 26, 2026

9 Best AI Voice Platforms for SaaS Support (2026)

9 Best AI Voice Platforms for SaaS Support (2026)

Ranked buyer's guide to the 9 best AI voice platforms for SaaS support teams — integration depth, resolution rates, and peak-demand scale compared.

July 26, 2026

AI Voice Agent vs IVR: 2026 Enterprise Buyer's Guide

AI Voice Agent vs IVR: 2026 Enterprise Buyer's Guide

IVR resolves 10–30% of calls. AI voice agents hit 60–80%. The enterprise RFP framework, migration playbook, and procurement criteria for 2026.

July 26, 2026