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Field Notes

Blog.

Latest news, product updates, and field guides from the Finn team.

105 posts · page 9 of 9

Unit Economics of AI Cold Calling at 10k Calls

Unit Economics of AI Cold Calling at 10k Calls

An engineering analysis of running 10,000+ concurrent SIP trunks for outbound voice agents. Compare Bland AI, Retell, and Twilio Media Streams.

June 22, 2026

Scaling AI Customer Service on India's Networks

Scaling AI Customer Service on India's Networks

An engineering blueprint for solving packet loss, jitter, and multi-dialect code-switching in Indian contact center AI deployments.

June 19, 2026

Migrating Legacy Indian Contact Centers to the Cloud

Migrating Legacy Indian Contact Centers to the Cloud

A technical guide to migrating legacy Indian on-premise contact centers to the cloud while bypassing TRAI toll-bypass traps and optimizing latency.

June 18, 2026

Bland AI vs Telnyx: An Architectural Teardown

Bland AI vs Telnyx: An Architectural Teardown

An engineering comparison of Bland and Telnyx for voice AI. Analyze latency budgets, BYOC, regulatory compliance, and unit economics.

June 12, 2026

Explaining the ROI of AI Voice Agents in Enterprise Communications

Explaining the ROI of AI Voice Agents in Enterprise Communications

See how AI voice agents reduce costs, lift revenue, and improve CX. Get the ROI stats and formulas you need to build the best enterprise grade automations.

August 19, 2025

How AI Voice Calls Deliver 4× Operational Efficiency

How AI Voice Calls Deliver 4× Operational Efficiency

How Finn voice agents automate routine calls, integrate with enterprise systems, and hit 4× operational efficiency. Live case study + playbook inside.

August 19, 2025

IVA vs. Generative AI Voice Agents: What Enterprises Should Use

IVA vs. Generative AI Voice Agents: What Enterprises Should Use

Legacy IVAs vs. Generative AI voice agents — when to use which. Finn delivers higher containment, faster deployments, and enterprise-grade compliance.

August 19, 2025

The 8 KPIs Every AI Outbound Calling Strategy Must Track

The 8 KPIs Every AI Outbound Calling Strategy Must Track

The 8 KPIs every AI outbound calling strategy must track — connection rate, RPC, CPA, AHT, quality. The metrics that drive ROI and CX.

August 19, 2025

Finn Launches Voice 2.0, Powered by ElevenLabs

Finn Launches Voice 2.0, Powered by ElevenLabs

Finn Partners with ElevenLabs to set a new standard in AI-powered voice automation for global enterprises.

July 28, 2025