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Field Notes

Blog.

Latest news, product updates, and field guides from the Finn team.

105 posts · page 3 of 9

AI Voice Agents for Insurance — FNOL, Quotes & Renewals

AI Voice Agents for Insurance — FNOL, Quotes & Renewals

Most guides to ai agents for insurance teach you to drag boxes around a canvas and ship a web-chat bot that answers FAQs. That is fine for a landing page.…

July 26, 2026

Voice Agent Integrations: What Actually Matters in 2026

Voice Agent Integrations: What Actually Matters in 2026

A vendor-agnostic buyer's read of 2026 voice AI changelogs — which integrations and STT features are table-stakes vs real differentiators.

July 26, 2026

AI Agent Deployment: Running Voice Agents Reliably

AI Agent Deployment: Running Voice Agents Reliably

Every AI agent demos beautifully. You feed it three clean questions, it answers in a warm voice, everyone in the room nods. Then you point it at 4,000…

July 26, 2026

AI Voice Technology in 2026: Beyond ElevenLabs TTS

AI Voice Technology in 2026: Beyond ElevenLabs TTS

Search "ai voice technology" today and you get a wall of the same story: a new synthetic voice generator that sounds scary-real, a funding round, an…

July 26, 2026

How to Improve Call Center Agent Performance in 2026

How to Improve Call Center Agent Performance in 2026

Lift call center agent performance in high-volume teams without burnout. Coaching, QA, and the 2026 lever most guides skip: voice AI deflecting Tier-1 calls.

July 26, 2026

Patient Communication on Autopilot: Cut No-Shows (2026)

Patient Communication on Autopilot: Cut No-Shows (2026)

You bought the scheduling software. Online booking works. Patients self-serve their slots at 11pm. And your no-show rate still sits at 18%.

July 26, 2026

Call Center Optimization with Voice AI (KPI ops playbook)

Call Center Optimization with Voice AI (KPI ops playbook)

Most "call center optimization" advice is a tools-and-tips listicle: buy a WFM suite, coach your agents, add a callback option. Fine, but it never tells…

July 26, 2026

Contact Center Speech Analytics That Acts on Every Call

Contact Center Speech Analytics That Acts on Every Call

Speech analytics on 100% of calls that feeds your voice agent: auto-summaries, sentiment-triggered escalation, QA scoring, and next-best-action.

July 26, 2026

Conversational Marketing in 2026: AI Agents That Qualify

Conversational Marketing in 2026: AI Agents That Qualify

Most "conversational marketing" guides are chatbot guides wearing a nicer jacket. They tell you to drop a widget on your site, script a few qualifying…

July 26, 2026

RAG for Production Voice Agents: Stop Hallucinations

RAG for Production Voice Agents: Stop Hallucinations

Every "RAG chatbot development" tutorial online builds the same thing: a text box, a knowledge base, and a bot that pastes an answer with a little…

July 26, 2026

Voice Agent MCP Server: Wiring Tools to a Live Call

Voice Agent MCP Server: Wiring Tools to a Live Call

How to expose CRM, calendar, and order tools to a voice agent via MCP — tool-calls under a live-call latency budget, auth, and failure handling.

July 26, 2026

Voice AI Latency Benchmarks: What Sub-Second Means

Voice AI Latency Benchmarks: What Sub-Second Means

Every voice AI vendor advertises a latency number. Vapi says 500ms. Retell says 800ms. Synthflow points at a Deepgram blog claiming 300ms STT. The catch:…

July 26, 2026