Field Notes

Blog.

Latest news, product updates, and field guides from the Finn team.

Voice AI CRM Integration: The Real Depth Guide (2026)

Most voice AI vendors say 'we integrate with Salesforce.' Here's the 5-tier integration model, per-CRM API requirements, and 12 RFP questions to ask.

Digvijay Singh Shekhawat

July 16, 2026

Multilingual Voice AI: Beyond Translation

Most vendors grade multilingual voice AI by language count. Grade by depth instead: STT WER, TTS MOS, code-switching, and data residency for 2026.

July 12, 2026

Stopping Voice AI Hallucination in Production

This is the engineering playbook for shipping a factual voice agent: hard grounding so the model can only speak from retrieved truth, structured-output…

July 12, 2026

From Deflection to Resolution: Agentic Voice AI for Enterprise

For a decade, the contact center scoreboard measured the wrong thing. We optimized for deflection — the art of keeping a caller away from a human. IVR…

July 6, 2026

The Cost of Downtime: Why Vapi Reliability Impacts Your ROI

Analyze the hidden infrastructure costs of voice AI downtime. Learn how carrier failures, SIP trunking, and memory leaks impact your balance sheet.

July 4, 2026

Scaling ElevenLabs D-ID Partnership Tech in Contact Centers

An engineering guide to deploying synthetic voice generators and digital avatars at scale, focusing on unit economics, latency, and SIP integration.

July 3, 2026

Beyond the Wrapper: Building Low-Latency Voice Engines for Scale

An engineering-first analysis of the architectural bottlenecks in conversational AI voice agents, from SIP trunking to sub-second TTS pipelines.

July 2, 2026

Scaling Voice AI: Generate Speech in Multiple Languages Efficiently

An engineering analysis of deploying enterprise voice cloning at 100,000+ daily calls. Learn to balance API costs, latency budgets, and carrier compliance.

June 29, 2026

Scaling to 100k: Call Handling Best Practices for Ops Leaders

Learn how to scale high-volume call handling to 100,000 daily concurrent sessions across US-India corridors without latency or carrier drops.

June 26, 2026

Architecting Low-Latency AI Voice Agents in Legacy Call Centers

A technical guide for operations and engineering leaders on integrating real-time AI voice agents with Twilio Flex and legacy SIP systems without latency spikes.

June 25, 2026

The Hidden Multilingual Tax in Speech-to-Text

Exposing the hidden costs of multilingual voice AI and how a unified, context-aware routing architecture eliminates tokenization premiums.

June 25, 2026

The Real Cost to Build AI Call Center No Code

An engineering and financial breakdown of no-code AI voice platforms. Learn how visual builders introduce carrier markups, latency, and technical debt.

June 25, 2026

The CFO Audit: Is Your Vapi Dashboard Hiding a Latency Tax?

A brutal unit-economic audit of enterprise voice AI platforms. Calculate the latency tax, evaluate Vapi pricing, and exploit regional SIP routing arbitrage.

June 24, 2026

The Unit Economics of AI Cold Calling at 10k Concurrent Calls

An engineering analysis of running 10,000+ concurrent SIP trunks for outbound voice agents. Compare Bland AI, Retell, and Twilio Media Streams.

June 22, 2026

Scaling AI in Customer Service: Overcoming India's Network Jitter

An engineering blueprint for solving packet loss, jitter, and multi-dialect code-switching in Indian contact center AI deployments.

June 19, 2026

Migrating Legacy Indian Contact Centers to the Cloud

A technical guide to migrating legacy Indian on-premise contact centers to the cloud while bypassing TRAI toll-bypass traps and optimizing latency.

June 18, 2026

Bland vs Telnyx: Architectural Teardown of Voice AI

An engineering comparison of Bland and Telnyx for voice AI. Analyze latency budgets, BYOC, regulatory compliance, and unit economics.

June 12, 2026

The Best AI Voice Agents in 2026 (Compared)

A comparison of the best AI voice agent platforms in 2026 — Finn, Vapi, Retell, Bland and more, and which fits no-code teams, developers and enterprise.

July 19, 2026

What Is an AI SDR? (And How It Actually Works)

An AI SDR is a voice agent that does the outbound part of sales development — calling, qualifying and booking meetings. How it works, and when to use one.

July 19, 2026

What Is an AI Voice Agent?

An AI voice agent is software that makes and answers phone calls with a natural voice — understanding the caller, taking action and handing off to a human.

July 19, 2026

What Is Conversational AI?

Conversational AI is technology that lets software understand and respond in natural language, across voice and chat — and where voice agents fit.

July 19, 2026

Explaining the ROI of AI Voice Agents in Enterprise Communications

See how AI voice agents reduce costs, lift revenue, and improve CX. Get the ROI stats and formulas you need to build the best enterprise grade automations.

August 19, 2025

How AI Voice Calls Deliver 4× Operational Efficiency

How Finn voice agents automate routine calls, integrate with enterprise systems, and hit 4× operational efficiency. Live case study + playbook inside.

August 19, 2025

IVA vs. Generative AI Voice Agents: What Enterprises Should Use

Legacy IVAs vs. Generative AI voice agents — when to use which. Finn delivers higher containment, faster deployments, and enterprise-grade compliance.

August 19, 2025

The 8 KPIs Every AI Outbound Calling Strategy Must Track

The 8 KPIs every AI outbound calling strategy must track — connection rate, RPC, CPA, AHT, quality. The metrics that drive ROI and CX.

August 19, 2025

Finn Launches Voice 2.0, Powered by ElevenLabs

Finn Partners with ElevenLabs to set a new standard in AI-powered voice automation for global enterprises.

July 28, 2025